Call/Contact Centre (Customer Service Managers / Resource Planner / MIS) – Berks

Exciting opportunities in a new start-up operation for local government:

Customer Service Managers - £28-£33k

Two roles - Contact Centre & Face to Face contact reporting to the Customer Service Centre Manager – managing up to 5 Team Leaders, who will supervise up to 10 advisors.

Resource Planning Manager - £28-33k

Experience required of resource management in a contact centre, using Workforce Management software.  To co-ordinate scheduling and staffing requirements, providing forecasts, schedules, working patterns and roster solutions to deliver optimum service level achievement. Supervises Management Information Systems (MIS) Analyst.

 Management Information Systems (MIS Analyst) – £22-27k

Contact centre management experience of interrogating ACDs and other systems to collect, analyse and disseminate management information at all reporting levels.  A high degree of expertise in Microsoft Excel required, together with the ability to administer contact centre systems.

To be considered for any of the opportunities above, please register and submit your your cv, quoting the appropriate reference.

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