Permanent
Call Centres.biz is the recognised industry leader in recruiting and placing senior, experienced call centre professionals. We know how difficult it is becoming to recruit the right calibre of management, in an industry, which is running faster and faster than the skill-set behind it. We assess all personnel to match our standard and your own job profile competencies.
Call Centres.biz, have set the standard, which means we have also set the standard for our selection criteria - we drill down to four key levels;
 | competency level |
| skill level |
| call centre experience |
| call centre know-how level - which means, if candidates don't understand intra-day call reforecasts or Erlang C formulae, we do not recommend them to you. |
For senior and executive personnel, we focus on their ability to manage operations and, particularly:
| improve quality |
| improve productivity |
| improve sales |
| reduce unit costs |
| improve staff morale |
| improve customer and client satisfaction |
We utilise a number of channels to ensure we source the right person:
| headhunt through our search and selection process |
| advertise specific vacancies |
| utilise our own candidate database of rigorously screened personnel |
Call Centres.biz are experienced in the recruitment and selection of personnel at all levels, and we will provide a bespoke solution for you in any of the following categories:
| middle management and director level |
| call centre manager |
| supervisory staff - team manger, leader and coach |
| resource planners |
| management information analysts |
| IT professionals |
| front-line staff |
We treat each assignment as a project, managed by a dedicated consultant, and work in close collaboration with you right from specification to appointment.
Is there anything else we can help you with?
Call Centres.biz can also support you with temporary interim resources, pending a permanent appointment.
In addition, we can conduct assessment processes and centres for you and design exercises to match your needs, including:
| competency based interview |
| 1:1 company simulated, competency role-play |
| group exercise |
| presentation |
| SHL literacy and numeracy tests |
We can also support you with designing any of the following:
| job role profiles |
| competency and skills requirements |
| organisation structures |
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