Methodology

● achievement and energy ● analytical thinking ● call centre know-how

● communication ● change focus ● customer service

● flexibility and adaptability ● innovation and initiative ● interpersonal awareness

● leadership ● motivating others ● quality orientation

● planning and organisation ● problem solving and decision making

● process improvement ● resilience and tenacity ● relationship building

● results orientation ● sales aptitude ● self motivation and development

● teambuilding ● teamworking ● technical know-how

Our cv screening process is clear and objective:

we weight the following criteria to their importance to you:

experience

qualifications

competencies

skills

we agree a screening 'pass' rate for interview of between 75-80%

we then screen and score candidates against the four criteria, above

you can then be assured as to the quality of candidates called for further assessment

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Visit Call Centre a2z the call centre e@cyclopedia, the largest directory of CC information on the web. The only place to download Toolkits (spreadsheets, charts and templates) - everything you will ever need to develop, implement, improve and lead in call centres. Providing a Knowledge Bank for reports, case studies and articles and Toolkit resources to download in original format (Word, Excel and PowerPoint) for use and adaptation.

Methodology

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