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Call Centres.biz is one of the UK's leading providers of interim and contract, senior and experienced call centre professionals.
What is an interim manager and how can they support you?
Interim managers are senior professionals who take on assignments, typically between 3-9 months. They are hand-picked for specific assignments and in addition, to filling temporary vacancies, can provide additional business support and skills, where you do not have the skill-set in-house, including:
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plugging a short-term management vacancy |
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providing a rapid resource response to critical deadlines |
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planning a new launch or targeting an unfamiliar market |
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manage specific business critical projects |
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drive through major change |
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call centre start-up, implementation, consolidation and development |
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troubleshoot and turnaround |
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transfer of skills and knowledge |
What roles can they cover for you?
Call Centres.biz provide comprehensive resource requirements to meet all call centre needs, interims roles include:
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mentors & coaches |
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project managers |
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middle managers and director level |
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call centre manager |
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telesales manager |
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supervisory staff - team manager, leader and coach |
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resource planners |
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management information analysts |
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call centre human resource specialists |
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collections and debt recovery managers |
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team set-up for new outsourced contracts |
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information technology consultants |
Interim managers come from a wide range of industry sectors. Many in addition to their technical skills, typically have held senior positions, usually at management or head of function level.
We have built up an unrivalled database of self-motivated, mature managers, all of whom have been measured against our demanding criteria.
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They must have a demonstrable history of achievements, effective communication and inter-personal skills. |
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They must also pass our stringent interview process and of course have their qualifications verified with first class, detailed references. |
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All are driven to achieve successful results quickly and are skilled at making an immediate impact. |
As a client you can be confident an interim manager from Call Centres.biz is of the highest calibre and will hit the ground running.
A cost effective short term solution
You pay an inclusive fee for an interim manager and other than daily travel and accommodation expenses, where appropriate, there are no other costs. This compares favourably on a day to day basis with the cost of a permanent manager when you take into account the cost of NI, Pension, Holidays, Sickness, Contractual Costs, PAYE, Recruitment Costs etc.
Prices depend on the cost to us of the selected candidate - daily rates can vary from £300 to £1,000 plus margin, VAT and candidate expenses.
The industry works on gross profit margins of 30% to 35%.
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