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At Call Centres.biz, front-line recruitment comes 2nd nature to us, as we have been involved in the recruitment and management of over ten thousand sales and service agents.
We fully appreciate the cost, both financially and service-wise, of not getting it right first time - the hidden costs of staff retention are exorbitant:
 | average total, agent replacement cost - £3-4k |
| average time to put a replacement in place - 9-10 wks |
| average time to fully train a new starter - 6 weeks |
| attrition of 1:4 exit within 6 months |
Without competency based assessments, including interview and simulated role-play, it is not always easy to understand whether you and the candidate are right for each other, leading to eventual staff attrition. Of successful interview candidates, up to 40% can be declined at the role play stage. If role play is not part of your assessment and selection process, attrition rates of new entrants will be higher than expected.
We have established an enviable network of professionally qualified assessors, providing national coverage - with either a human resources or operations background.
Given the need for agents to be equipped with multiple skills and competencies, our competency based assessment processes cover both:
| customer service |
| telesales |
We can design exercises to match your needs, including:
| competency based interview |
| 1:1 company simulated, competency role-play |
| group exercise |
| Written exercises, including SHL literacy and numeracy aptitude tests |
We work with many organisations to handle their regular recruitment cycles.
You can outsource the whole process to us or select from our menu, below
| job role profile design |
| vacancy advertising |
| response handling |
| cv screening |
| telephone screening |
| handling screening declinatures |
| design of assessment materials |
| assessment using one or more agreed upon exercises |
| handling acceptances and declinatures |
Please take a few minutes to provide your contact information and vacancy requirements, alternatively you can Email or telephone us
or alternatively you may
Email Us your requirements
Telephone: 0796 998 1129
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